No restocking fee to be charged to the consumers for the return of a product.If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you.Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange. (Note: Items returned without authorization will not be accepted). Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package.Our customer service staff will determine the eligibility for your return request within 3 business days. Initiate a return: Please email us at photos and/or videos of the items and let us know your order number.Damage/Lost caused by customers is non-refundable.On sale items or gift cards are non-refundable. When returning or exchanging items, customers must use a shipping method providing tracking information. You’ll also need the receipt or proof of purchase. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.Items must be returned within 30 days after you receive them.Items returned without authorization will not be accepted.Please make sure to contact us by email at first. Any request after 30 days will not be honored. If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Contact your local customs office for more information about customs fees, duties, and & Refund Policy Orders can’t be canceled once the parcel is shipped out.Ībout Tax In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. We can cancel the order for you if you contact us in time after your purchase.Thanks for your understanding and support. If your order is delayed, please contact us via email we will check the situation with the transportation company in time. International shipping might experience delay due to covid-19. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.Tracking information may take 24to 48 hours to update.Please note: This may take longer during events or holidays. A tracking number will be provided (the tracking number will be active within 24 hours). You will receive an email when your order has been shipped. Total Delivery Time = Processing Time + Shipping Time(depending on your location) Tracking In these instances, we take steps to ensure shipment delays will be kept to a minimum.Įconomic Express free shipping on orders over $80.
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